• Avoid Being Let Down at Your Next Event – What You Should Expect from Your AV Hire Company

Avoid Being Let Down at Your Next Event – What You Should Expect from Your AV Hire Company

There’s nothing worse when planning an event than realising at the last minute that something is amiss. Whether it’s a piece of equipment not functioning as expected or a complete oversight of equipment needs or the company that you hired being unable to deliver on time.

At Hybrid AV, we have the experience (over 35 years, to be precise) to know exactly what our client expectations are when it comes to a professional equipment hire service. So without further ado, these are the things you should come to expect from an AV hire company.

Open communication and a reliable response

It shouldn’t feel like a chore to contact your AV company when organising your event, especially if you have an urgent query. If the company you hired isn’t responding to you within (at the very most) 24 hours then this should set alarm bells ringing. After all, if there is a last-minute issue that needs addressing there and then waiting for a response is not an option.

Professional & honest advice from knowledgeable staff

It’s true that the technical specifications of a lot of audiovisual equipment are a bit of a mine-field. Your AV company should be on hand to offer you expert advice on each item of equipment that you hire. They should also be able to advise you on the kind of equipment that you need for your event based on the size of the venue etc.

You should also expect an honest approach from your AV company, for example, if your event doesn’t require the extra low-end of an additional subwoofer, they should make it clear. Not only does it help reduce additional costs for the client, but it’s decent and honest practice and the mark of a company that cares.

Punctuality when it comes to delivery

This should be a fairly obvious expectation from a customer standpoint. Making sure that your equipment is delivered an set up correctly and on time should be bread and butter to any AV company. After all, it’s not good if the equipment you need turns up too late to set up. Load-in and load-outs at venues can be on a tight schedule, so it is imperative that the company you hire shows the professional standard courtesy and shows up on time or early!


Ultimately the best measure of an AV company is the way in which it conducts itself. Despite the ability to build a close working relationship with a trusted AV company, professionalism counts for a lot. As a customer, you should expect clear and succinct communication and always in a professional manner.

Are you looking to hire audio/visual equipment for your next event?

Talk to the experts at Hybrid AV today for friendly, professional advice you can trust. Contact us today to discuss your requirements.

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  • Hybrid Av have been supplying audio visual equipment to Leicester Tigers for over 25 years. I have personally been involved for the last 17 years on the events side of the business and have always had a good working relationship with their team. In addition to the general conference business that Hybrid Av support, we hold two end of year award dinners, one for our sponsors and one for our supporters, where Hybrid Av manage the AV side of the night.
    This year we have an additional commercial dinner which again we will bring Hybrid Av on board.

    Head of Logistics, Leicester Tigers Rugby
  • Without exception, the feedback we have had is that it was the best event yet. We threw a number of extra challenges at you and the team this year which you responded to calmly and without issue.
    There were many, many things that could have gone wrong with an event that becomes more complex each year and the important thing is that we can have absolute confidence that should something happen, it will be dealt with and resolved quickly and without fuss and your team give us that confidence.

    Event Organiser, Tourism Awards
  • I just want to officially thank you so much for making the Remembrance event at the NMA the best ever. Your guys on the day were brilliant, please pass on our thanks and gratitude in helping to make the event very special.
    The event was a massive success and I have received many messages from people saying how much they enjoyed the service.
    What we did this year was very successful and we hope to repeat it again next year.

    Direct Marketing Manager, Registered Charity
  • Thank you so much for your help and support with the event last week. As you know it was a new client for us so we were keen to get it right!! The client was thrilled with all aspects of the service received, and your company really helped to elevate the image and professionalism of their event which is fantastic news!
    We are hopeful that we will be offered the opportunity to work with the client again next year so fingers crossed you will be part of all of that!

    Managing Director, Event Management Company
  • I cannot fault the fabulous customer service I receive from your organisation. I organise some very large events on a bi-monthly basis and one thing I do not have to worry about is AV and IT. The Technician (and I have to pay special thanks to ‘Jono’) is superb and we ask for him personally due to his knowledge and unflappable nature. I would also like to thank ‘Janine’ in the office – always extremely helpful.

    Business Administrator/PA, NHS
  • I just wanted to say a massive thank you to you and your team for the work and efforts you put in last week at the Belfry.
    As per usual you were fantastic and provided a fabulous set both for the conference and gala dinner.
    I also wanted to say a big thank you to your team for helping with setting out the breakout rooms as the Belfry split down the room!
    I look forward to working with you again in the future 
    Speak soon!

    Event Executive, Event Management Company
  • As a high end catering company providing entirely bespoke events for our clients, we continue to use Hybrid Av on a regular basis. Jon, Tara and the team are thoroughly organised and professional throughout the planning process and event delivery. They respond creatively to briefs, providing innovative solutions no matter what the budget. They are understanding of changing client requirements and are really hard working. Hybrid always go above and beyond, and we would highly recommend them for any corporate or private event.

    - Catering Company -